We’ve been quite busy this spring, attending to customers discovering us through our website or word of mouth. This morning, we got a love note in the mail. Yes, hand-written by a customer and hand-delivered by the mailman. In essence, it said
I’m delighted with your work on my old friend of 37 years which has me happily spinning along again. I feel great comfort in finding people I can trust. Thank you for rejuvenating my old friend for another 37 years. Next time, charge me more for your services. You deserve it.
A moment to share. And to pause, recognizing that we’re not just selling new electric-assist bikes, but also offering outstanding service from a tiny independently-owned shop. That we’re offering something the big box stores never can: a long-term relationship with our customers, where we know not only their bikes but also their families.